Frequently Asked Questions

Everything you need to know about DHC products, shipping, and skincare expertise.

What makes DHC skincare different from other brands?

DHC is rooted in the Japanese concept of 'Wabi-sabi,' blending high-quality botanical ingredients with modern science. Our signature Deep Cleansing Oil uses premium organic olive oil to nourish the skin while effectively removing impurities.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your skincare essentials sooner.

Are DHC products tested on animals?

DHC is committed to product safety and quality. We do not perform animal testing on our finished products, nor do we ask others to test on our behalf, except where required by law.

What is your return policy?

We want you to love your skin. If you are not completely satisfied with your purchase, you can return the product within 60 days of the purchase date for a full refund or exchange.

How can I track my package?

Once your order ships, you will receive an email confirmation with a tracking number. You can also track your status directly through the 'Order History' section in your DHC account.

Do you offer international shipping?

Currently, we ship to the United States and select territories. For customers in Europe or Asia, please visit our dedicated regional websites for localized shipping options.